Warranty

Gorilla Paks™ Warranty Overview

At Gorilla Paks™, we value every single customer who chooses to use our product. All backpacks and Accessories of the Gorilla Paks™ offering are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Gorilla Paks™ will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.

1 Year LIMITED WARRANTY

Gorilla Paks™ warrants its products to be flawless during normal use. If the product should be found defective during normal use, you may obtain warranty replacement through the original place of purchase. If these products are unavailable by the original place of purchase then Gorilla Paks™. will, free of charge, mail the original owner the pieces or parts necessary. All warranty replacements will be shipped prepaid ground service. If expedited shipping is requested customer will be responsible for shipping charges. This product warranty applies only to Gorilla Paks™ products used in the United States ONLY.

Gorilla Paks™ also warrants all other aspects of it's products including material, to be free of defects in material and workmanship during normal personal and non-commercial use within 1 Year from the date of purchase to its original owner

If a defect is found in normal personal and non-commercial use, Gorilla Paks™ will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.

Proof of purchase (original sales receipt) MUST be provided to Gorilla Paks™ with all warranty claims. Gorilla Paks™ will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Gorilla Paks™ exceed the purchase price of the item purchased.

To obtain warranty service you may contact Gorilla Paks™ by emailing us at: support@gorillapaks.com

Gorilla Paks™ will, at its election, repair, replace or make appropriate adjustment where Gorilla Paks™ inspection discloses any such defects occurring in normal usage within 1Year after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to Gorilla Paks™ with all warranty claims. Gorilla Paks™ is not responsible for stains or discolorations due to improper care, washing or use with harsh chemicals.

Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR CLOTHING. THIS WILL VOID THE ITEM’S (OR ITEMS’) 2-YEAR LIMITED WARRANTY. 

EBYKE PURCHASE AGREEMENT

By purchasing a Gorilla Paks™ you are agreeing to the following terms and Conditions.  

STANDARD LIMITED WARRANTY

Gorilla Paks™ warrants every new Gorilla Paks™ backpack or accessory to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from Gorilla Paks™ or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized dealer and photo/video evidence of the defect are required to receive the warranty support. 

What is NOT covered by this warranty?

  • Gorilla Paks™ product without presented proof of purchase from an authorized dealer AND photo/video evidence of the defect;
  • Gorilla Paks™ product purchased from an unauthorized dealer;
  • Gorilla Paks™ product transferred to a subsequent purchaser or owner;
  • Normal wear and tear (scrapes, scratches, etc.);
  • Costs associated with inspection, labor, packaging material, shipping of warranted products;
  • Damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;
  • Damage or defects resulting from an attempted repair unless performed by an authorized Gorilla Paks™ Dealer with Gorilla Paks™ knowledge and approval;
  • Damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags.

How to obtain warranty support?

Step 1

Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information.

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized Gorilla Paks™ dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.

Step 3

If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact Gorilla Paks™ to begin warranty process. Gorilla Paks™ shall repair or replace parts that are found by Gorilla Paks™ to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Gorilla Paks™ reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of Gorilla Paks™ and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on the Gorilla Paks™ Website are considered current and controlling when a warranty claim is made. In no event shall Gorilla Paks™ products be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Gorilla Paks™ reserves the right to refuse any warranty claim. 

Indemnification: 

Purchaser hereby releases, Indemnifies and holds harmless Gorilla Paks™ and its parent companies, successors, assignees and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that , at its own expense and at the request of Gorilla Paks™, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against Gorilla Paks™ based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney's fees), and judgements that Gorilla Paks™ may sustain be reason of any such claim, suit, action or proceeding. Gorilla Paks™ shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.

Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties hereof. NO RETURNS, REFUNDS, OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.

Any questions or concerns regarding our warranty plan, please e-mail us at support@gorillapaks.com